When you work support as long as I have, two things can happen. One, you can become jaded. A sort of been there heard it all and if there was a t-shirt, I would own a bakers dozen.
The other thing support actions can do, is really put you in touch with your
members. Their level of experience shows in how they submit a
Support tickets – How to send one and why
Getting in touch with you is the reason I stick with support. YOU
Rock! I love your enthusiasm right down to your frustrated toes.
Finding solutions is what it is all about. Working on line is so
completely different in approach, from working off line. ‘Send me
a memo and I will set up an appointment with the right offices’ if
you are off line.
ON line, Support is it! Number ONE, friendly, approachable and
ready to help. We like being number one with you.
Two ways to submit support tickets
IF you are stuck and cannot access your account, then use the
SUPPORT link on the outside menu. It will send SUPPORT an
email using it. So be very sure INSIDE your send, you include
your most active email address.
In the busy busy world of the Internet, keeping profiles updated
seems to take a back seat. What should ALWAYS be Number
ONE in your checklist, is making sure ALL profiles in ALL
programs you belong to are up to date.
How else will those hungry customers get in touch with you?
AND how else can we make sure important information reaches
your mail box? (Keep it reasonably clean to. Another reason you
miss out is undeliverable mail.).
The second way to read SUPPORT for almost instant replies, is
to use the internal SUPPORT link, found on the side menu.
What information to include
We always say ‘Hi’ or ‘Hello’ and use your name, if you included
one. Try it when you set up a support ticket. It sets for a
friendlier tone in your send.
LIST the information to do with your issue. Short, terse, “why is
this happening?’ questions or retorts do not help us figure out
your issue, let alone fix it or help you prevent it in future.
However, a nice short list of the issue would sure provide a
We try to recall your past issues or conversations where you
expressed a concern BUT our memories are stuffed with loads of
similar conversations so please update us on that offline chat?
ALL of the programs in the ViralHost platform provide a
SUPPORT method that allow us to provide you, our customer,
number ONE service.
Thank you for being an active part of our business. We also
appreciate the kind words that get sent as well.
Have a prosperous Tuesday
Join the Social Community
Attend the Thursday and Sunday conferences
Be a winner – participate.
Your Editor …
Mentoring you with common sense
Marketing with Finesse
Mike Jeter – Telephone: NEW 1-216-258-1474 (EST)
Fran Klasinski – Telephone: 1-613-394-0868 (EST)
George Culp – Telephone: 1-806-385-9108 (CST)
Sharon Ticknor – Telephone: 1-905-685-3013 (EST)
Contact Via Yahoo Instant Messenger:
Feel free to add your Admin Staff:
Fran – franniec41
George – gofermatch
Sharon – sharon.ticknor
Mike – mjeter45
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